Answers to our most frequently asked questions

Our rates are made in accordance with the going rate in our local area, the rising costs of good, as well as with most extended health insurers.

As of April 15th, 2026, our rates are increasing as follows:

• 30 Minutes - $80 —> $84

• 45 Minutes - $112 —> $118

• 60 Minutes - $135 —> $142

• 75 Minutes - $161 —> $169

• 90 Minutes - $188 —> $198

• 120 Minutes - $245 —> $258

All prices are inclusive of GST.

Massage therapy is a hands-on healthcare practice that focuses on muscles, joints, and other soft tissues in the body. Practitioners assess how your body is moving and feeling, then use techniques like massage and joint mobilization to help reduce pain, support recovery from injury, improve movement, and promote overall health.

Yes! We can direct bill on your behalf to:

PACIFIC BLUE CROSS — MANULIFE — CANADA LIFE — CHAMBERS OF COMMERCE — CLAIMSECURE — GROUPHEALTH — GROUPSOURCE, MANION — COWAN INSURANCE GROUP — JOHNSON — JOHNSTON GROUP — DESJARDINS

At this time, we do not bill to:

SUNLIFE — ICBC — WSBC — GREENSHIELD

Don’t see your provider listed here? Please contact hello@alcovemassagetherapy.ca for more information.

No, we do not offer coordination of benefits providers.

We will submit to your primary plan first. You are responsible for the payment of any remainder. We provide a receipt that you are able to submit to your secondary insurer/plan.

We are located on the second floor of 239 Menzies street, above Subway, James Bay Vet Clinic, and The Bop.

The building has an elevator, and our space is wheelchair accessible.

Please let us know ahead of your appointment if you require assistance, and we’ll meet you at the wheelchair access door.

There is 90 minute street parking on Menzies Street, as well as at Thrifty’s in the James Bay Square.

A bike rack is located directly in front of the building.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee as follows:

• Late cancellation within 24 hours (first offense): 50%
  
  

• Second late cancellation within 24 hours: 100%
  
  

• No-show: 100%

Each appointment booked will consist of:

• Verbal Intake

• Assessment

• Hands on Treatment

• Home Care Prescription

• Future Treatment Planning

• Charting and Documentation

These components constitute a complete treatment session in accordance with the College of Complementary Health Professionals of BC.

This framework helps us get a clearer picture of you - what your body’s been up to, how you’re currently feeling, and how we can help you feel your best.

RMT’S work with illness, injury and disability in a diverse and broad patient population. We are governed by the B.C. Health Professions and Occupations Act that comes into force on April 1, 2026.

B.C. RMT’s receive the highest training standards in North America and are required to take mandatory continuing education courses by the College of Complimentary Health Professionals of British Columbia.

Massage therapy has been a regulated profession in B.C. since 1946. It was regulated with physical therapy under the former Physiotherapists Act until 1994, when it was designated a health profession under the Health Professions Act.

On June 28, 2024, the College of Massage Therapists of BC amalgamated with the College of Chiropractors of BC, the College of Naturopathic Physicians of BC, and the College of Traditional Chinese Medicine Practitioners and Acupuncturists of BC to form the College of Complementary Health Professionals of British Columbia.

More than 7,000 massage therapists are registered in B.C. To become registered with the College, a massage therapist must have completed post-secondary education in clinical applications of health sciences in massage therapy settings and met the College’s rigorous entry-level requirements.

This is largely up to you, the patient.

You can wear whatever makes you comfortable. You can remain fully clothed or undress to your comfort level — our practitioners can work either way. If clothing is removed, professional draping is always used to ensure your privacy.

Your comfort and choice are always the priority.

Yes! Megan, Doug and Chloe are accepting New Patients for General Practice.

Jess is accepting new patients for Wellness Massage (Non-RMT)

II you are a returning patient and don’t see a time that works for you, you can find our waitlist HERE.

Yes! We have a pregnancy pillow that allows you to lay face down as long as you feel comfortable to do so in your pregnancy. The time frame differs from person to person. When using the pillow is no longer comfortable, we have the option to do the treatment in side lying with an abundance of pillows to make you feel like you’re being massaged on a cloud!

Meagan Gwilt and Chloe are accepting new patients for perinatal care.

Yes! Many are left wondering what else they can do to help themselves in their recovery journey. The three cornerstones of c-section recovery are: compression, core engagement and scar mobility. It’s with scar mobility that cesarean massage comes into play.

Meagan Gwiltis accepting new patients for Caesarean scar care.

Keeping the tissues around the scar and the scar moving with ease is paramount to keeping the area pain free.

So how do we achieve that? Through massage. Whether it’s something you choose to do on your own or whether you choose to see a professional, mobilizing the tissues of your abdomen and scar can help with healing.

The weeks and months after birth are often called the fourth trimester — a time when your body is recovering, adjusting, and learning new physical demands. Feeding, carrying, rocking, and spending long hours in new positions can lead to tension in the neck, shoulders, back, hips, and wrists.

Postpartum massage is designed to support this transition. Your treatment may include gentle assessment and hands-on work to help relieve common aches and pains, reduce muscle tension, and support your body as it heals and adapts to caring for a new baby.

If your baby isn’t mobile yet, you’re welcome to bring them along to your appointment. We understand that this stage of life can be unpredictable, and our goal is to create a supportive, flexible environment where you can receive care while adjusting to life with your little one.

As always, treatments are tailored to your comfort and needs, and we’ll work together to make sure the session feels supportive for where you are in your postpartum journey.

Meagan Gwilt and Chloe are accepting new patients for post natal care.

Great question! Ideally, we would have a parent in the room for the first appointment to go over any questions you both may have. This ensures your child’s comfort during what is likely their first experience with a Massage Therapist. From there, we can make an informed decision on whether the child would prefer to have their parent in the room or not.

Kids appointments are generally shorter in length. If we collectively decide that a longer appointment would benefit your child, we can look at booking a 60 minute appointment rather than a 30 or 45 minute.

Meagan Gwilt and Doug are currently accepting new patients for kids 12 and under.

If your child is between the ages of 13 and 18, please book a New Patient: General Practice appointment